Privacy Policy

Auto Accident Urgent Care ("we," "our," or "us") is committed to protecting the privacy of our patients and website visitors. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services. By using our website or submitting information through our contact forms, you agree to the practices described in this policy.

Information We Collect

When you submit a contact or appointment request form on our website, we may collect the following personal information:

• Full name
• Phone number
• Email address
• Type of injury or symptoms
• Date of auto accident

This information is collected solely for the purpose of responding to your inquiry, scheduling appointments, and providing you with appropriate care.

How We Use Your Information

We use the personal information you provide to us for the following purposes:

• Scheduling appointments and coordinating your visit to our clinic
• Contacting you by phone, email, or text message to respond to your inquiry or confirm your appointment
• Processing insurance claims including verifying your auto insurance coverage such as PIP, no fault, or Med Pay benefits
• Coordinating referrals to specialists, imaging facilities, or attorneys when applicable and with your consent
• Improving our services and enhancing the patient experience at our clinic

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Insurance providers: We may share relevant information with your auto insurance company to verify coverage and process claims for your treatment.
• Referred attorneys: If you request an attorney referral and provide your consent, we may share your contact information with a personal injury attorney to assist with your case.
• Referred medical providers: With your consent, we may share information with specialists, imaging centers, or other healthcare providers to whom you are referred for additional care.
• Legal requirements: We may disclose your information when required to do so by law, court order, or legal process.

HIPAA Compliance

Once you become a patient at Auto Accident Urgent Care, your medical records and protected health information (PHI) are governed by the Health Insurance Portability and Accountability Act (HIPAA). This Privacy Policy applies to information collected through our website. The handling, storage, and disclosure of your medical records are subject to our separate HIPAA Notice of Privacy Practices, which will be provided to you at the time of your first visit.

We maintain administrative, technical, and physical safeguards to protect the confidentiality, integrity, and security of your health information in accordance with all applicable federal and state laws.

Cookies and Analytics

Our website may use basic analytics tools to understand how visitors use our site. This may include the collection of:

• Pages visited and time spent on each page
• Referring website or source
• Browser type and device information
• General geographic location (city or region level, not precise location)

This analytics data is collected in aggregate form and is not used to personally identify individual visitors. We use this information solely to improve our website content and user experience.

Your Rights

You have the right to:

• Request access to the personal information we have collected about you through our website
• Update or correct any inaccurate personal information we hold
• Request deletion of your personal information from our website records, subject to any legal obligations that require us to retain certain information
• Opt out of receiving communications from us at any time by contacting our office or using the unsubscribe mechanism provided in any marketing communications

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically to stay informed about how we are protecting your information.